kongbetPrivacy Policy

This page describes what we collect when you use kongbet and how we keep that data protected. We operate our platform across supported jurisdictions, and your privacy is central to how we handle account information, payment details, and activity logs.

We at kongbet are transparent about data collection. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or interact with our live-dealer tables and sports markets, we record specific information. This policy explains what that data is, who may access it, and your rights to request, correct, or delete it.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on kongbet

We collect your email address, phone number, full name, date of birth, and residential address when you open an account. We also record your IP address, device type, and browser information each time you log in. This data helps us verify your identity and detect unusual account activity.

When you deposit money, we record the payment method you chose—whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a virtual account with mobile banking, local payment, online payment, or e-wallet. We store the transaction ID, amount, timestamp, and status (pending, confirmed, or failed). We do not store your full card number or e-wallet password; payment processors handle that encryption.

We collect your game activity—which sports markets you viewed, which live-dealer tables you joined, which slot games you played, and your bet history. We record your account balance, withdrawal requests, and any bonus claims. We also log your interactions with our support team, including chat transcripts and email correspondence.

KYC verification on kongbet

We collect copies of your national ID, passport, or driver's license during account verification. We also request proof of address (utility bill, bank statement) if your withdrawal amount exceeds our standard threshold.

How we use your data

We use your personal information to process deposits and withdrawals, verify your identity, and comply with anti-money-laundering (AML) regulations. We analyse your activity to detect fraud, account takeover attempts, and unusual betting patterns. We also use your email and phone to send account notifications, withdrawal confirmations, and support responses.

We may contact you about account recovery if you request a password reset or if we detect a login from an unfamiliar location. We do not sell your data to third parties. We share information only with payment processors (to complete transactions), our hosting provider (to store data securely), and legal authorities (if required by law in your jurisdiction).

Third-party processors

Our servers may sit outside your jurisdiction. We use cloud infrastructure in Southeast Asia and Europe to store account data, game logs, and payment records. Payment gateways for mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment are operated by third-party providers; we do not control their security practices. We recommend you review their privacy policies separately.

We use analytics tools to measure site performance and user behaviour (page views, session duration, device type). These tools do not identify you personally; they aggregate data across all users. We also use email service providers to send transactional messages (withdrawal confirmations, support replies).

Your rights and our commitments on kongbet

You have the right to request a copy of all personal data we hold about you. You may ask us to correct inaccurate information (e.g., your address or phone number). You may request deletion of your account and associated data, subject to legal retention requirements (we may keep records for up to seven years for AML compliance).

We commit to responding to data requests within 14 business days. If you are based in Jakarta, Surabaya, Bandung, Medan, Semarang, or Yogyakarta, you may contact our support team via email or live chat. We offer multilingual support in English and Indonesian.

We use industry-standard encryption (TLS 1.2+) to protect data in transit. We store passwords using bcrypt hashing; we never store them in plain text. We restrict access to your data to authorised staff only. We conduct annual security audits and maintain incident-response procedures.

Key takeaways

  • We collect email, phone, ID, and payment information to verify your account and process transactions.
  • We do not sell your data; we share it only with payment processors and legal authorities when required.
  • You may request a copy, correction, or deletion of your data within 14 business days.
  • We use encryption and access controls to protect your information.
  • Our services are available only where local law permits.

Cookies on our platform help us remember your login session and language preference. We use session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). You may disable cookies in your browser settings, but some features may not work correctly.

If you have questions about this policy or wish to exercise your data rights, contact our support team. We will acknowledge your request and provide a response within the timeframe stated above.

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